IT service management.

Mastering Incident Classification: P1 vs P2 explained

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I remember the day vividly. It was a typical Monday at work when things turn for the worst. The organization ...

What kind of tool is ServiceNow? Understanding its role in cyber security

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I’ve seen it all. From hackers trying to infiltrate corporate systems to employees inadvertently leaking sensitive information. But despite the ...

What is MSP training? Master the art of managing cybersecurity.

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I can tell you that one of the biggest threats to any organization is the lack of proper security management. ...

Is Snow ITOM the Same as ServiceNow? Unraveling the Differences

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I’m always on the lookout for ways to optimize my organization’s IT operations. And when it comes to IT Operations ...

Crucial for Cybersecurity: Exploring the 3 C’s of CMDB

adcyber

I’ve seen firsthand the importance of having a robust and reliable Configuration Management Database (CMDB) in place. With so much ...