Incident management

What is Ticketing in Cyber Security? Streamlining Incident Response.

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I have seen how incidents can bring big organizations down. The sheer number of cyber attacks keeps rising, overwhelming security ...

Exploring Cyber Security Remediation Techniques: A Comprehensive Guide

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I have had my fair share of dealing with companies who have fallen prey to cyberattacks. The aftermath of such ...

Crafting an Incident Response Plan: 8 Essential Elements to Include

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When it comes to cybersecurity, most businesses think they don’t need to worry about it until something goes wrong. But ...

What Determines Incident Priority? Understanding P1, P2, P3, and P4

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one of the most critical aspects of my job is determining the priority of incidents when they occur. Whether it’s ...

Mastering Incident Response: Follow These 7 Vital Steps

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Fellow cyber warriors, I have been in the trenches long enough to know that getting hacked is not a question ...

Decoding IT Support: Unraveling the Difference Between Service Desk and Help Desk

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As an IT professional with years of experience, one of the most common questions I get asked is: “What’s the ...

What is SOP in Cyber Security: The Key to Effective Risk Management

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I’ve seen firsthand how damaging a data breach can be. And unfortunately, in today’s world, it’s not a question of ...

Unlocking the Mystery: What is SDR in Service Desk?

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I’ve dealt with my fair share of mysteries; from deciphering complex code to detecting stealthy hackers. However, there’s one puzzle ...

Mastering Incident Management: Discovering the 4 Essential R’s

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incident management has been at the forefront of my career for quite some time. It’s not an experience I enjoy, ...

Who to Call: Reporting Cyber Attacks Made Easy

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Hi there. My name is Sarah, and I’ve been working in cyber security for the past five years. In my ...