Reporting Phishing to Truist: The Expert Guide


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one of the most frustrating aspects of my job is seeing individuals fall victim to phishing scams. It’s a common misconception that only the naive or ignorant fall for these schemes, but the truth is, anyone can be targeted and tricked by a well-crafted phishing email. With online activity at an all-time high, the number of reported phishing scams has skyrocketed, making it more important than ever to know how to protect yourself and report suspicious activity. In this expert guide, I will walk you through the steps to report phishing attempts to Truist, a leading financial institution, and help keep you and your finances safe from cybercriminals. So, if you’re ready to take control of your online security and fight back against phishing scams, let’s dive in.

How do I report phishing to Truist?

If you receive a suspicious email or text message from someone claiming to be Truist, it is important that you do not respond or click on any hyperlinks. Instead, you should report the phishing attempt to the appropriate party. To report phishing to Truist, follow these steps:

  • Forward the suspicious email or text message to
  • Delete the suspicious message from your inbox or phone
  • By forwarding the suspicious message to, Truist will be able to quickly identify and assess the situation. Truist takes phishing attempts seriously and will take action if necessary to prevent any harm caused by these scams. By reporting phishing attempts promptly, you are not only protecting yourself, but you are also helping to keep others safe from potential scamming attempts. Remember to always exercise caution when receiving suspicious messages and never give out personal information unless you are positive it is a legitimate request.

    ???? Pro Tips:

    1. Contact Truist directly: One of the easiest ways to report phishing to Truist is by directly contacting their customer service. You can call them, use their online chat feature, or send them an email informing them of the phishing attempt.

    2. Forward the email: In case you receive an email that you believe is a phishing attempt, you can forward it to Truist’s fraud team at Ensure that you do not click on any links present in the email as it could lead to further damage.

    3. Delete the email: If you encounter an email that you are sure is a phishing attempt, delete it immediately. This will stop the contact between you and the threat.

    4. Use Truist’s anti-phishing feature: Truist has an anti-phishing feature that allows you to report any phishing attempts. The feature is available on their website, where you can report a phishing attempt.

    5. Be alert: The best way to protect yourself from phishing attacks is by staying alert. Keep an eye on any suspicious emails, messages, or calls that seek sensitive information such as credit card details or personal identification information. Always verify the authenticity of the communication before responding.

    How to Report Phishing to Truist

    Recognizing Phishing Emails and Texts

    Phishing emails and texts are typically designed to trick recipients into disclosing personal information, such as login credentials or banking information. These messages may appear to come from a trusted source, such as Truist, but they are actually part of a scam.

    To identify a phishing email or text, look out for the following signs:

    • The message asks for sensitive information such as your password or social security number.
    • The email or text contains a link that looks suspicious or takes you to a fake website.
    • The message contains threatening or alarming language, urging you to take immediate action.
    • The sender’s email address or phone number looks suspicious or is not recognizable.

    If you suspect that an email or text is a phishing attempt, do not respond or click on any links.

    Why Reporting Phishing is Important

    Reporting phishing attempts to Truist helps protect yourself and others from falling victim to scams. By forwarding phishing emails or texts to, opens in new tab, Truist can investigate the suspicious activity and take appropriate actions to prevent further scams.

    Reporting phishing attempts is also crucial in maintaining the security and integrity of Truist’s systems. By being made aware of phishing attempts, Truist is able to enhance its protective measures to ensure a safe and secure banking experience for its customers.

    How to Forward Suspicious Messages

    To report a suspicious email or text to Truist:

    1. Do not respond to or click any links in the message.
    2. Forward the email or text to
    3. Delete the email or text from your inbox.

    When forwarding the suspicious message, do not add additional comments or personal information. Truist’s Email Abuse team will investigate the message and determine if further action is necessary.

    Understanding Truist’s Email Abuse Reporting Process

    When you report a phishing attempt to Truist, the email is sent to the Email Abuse team for further review. The team will investigate the message to determine if it is a legitimate Truist message or a phishing attempt.

    If the message is found to be a phishing attempt, Truist will take appropriate action to protect its customers. This may include taking down fraudulent websites, blocking suspicious email addresses or phone numbers, and reporting scams to law enforcement agencies.

    What Happens After You Submit a Report

    After submitting a phishing report, you may not receive any further communication from Truist about the investigation. This is because Truist takes the privacy and security of its customers seriously and may not disclose the results of an investigation.

    However, if Truist determines that your account may have been compromised, you will be notified and provided with instructions on how to secure your account.

    Tips for Avoiding Phishing Scams in the Future

    To avoid falling victim to phishing scams in the future, follow these tips:

    • Be cautious of any emails or texts that ask for personal or sensitive information.
    • Check the sender’s email address or phone number for authenticity.
    • Hover over any links in the message to ensure they lead to official Truist websites.
    • Never share your password or login credentials with anyone.
    • Use security software and keep it up to date.

    By following these tips, you can reduce the likelihood of falling victim to phishing scams and protect your personal information.

    Frequently Asked Questions about Reporting Phishing to Truist

    Q: What happens if I accidentally click on a phishing link?

    A: If you accidentally click on a phishing link, close the browser immediately and contact Truist customer service at 800-374-9700.

    Q: Can I forward suspected phishing messages to Truist from my phone?

    A: Yes, you can forward suspicious messages to from your phone.

    Q: Will Truist investigate every phishing report?

    A: Truist takes all reports of suspected phishing attempts seriously and will investigate each report to determine if it is a valid threat.

    Q: How long does it take for Truist to investigate a phishing report?

    A: The investigation process varies depending on the complexity of the threat. However, Truist’s Email Abuse team will review the report as soon as possible and take appropriate action if necessary.

    Q: What should I do if I fall victim to a phishing scam?

    A: If you believe that you have fallen victim to a phishing scam, contact Truist customer service at 800-374-9700 immediately and take steps to secure your account, such as changing your password.